PRIVACY POLICY

The creator of this Privacy Policy ensures a steady commitment to Your privacy with regard to the protection of your invaluable information that you may share across this Website. This privacy policy contains information about the Website. 

To provide You with Our uninterrupted use of the Website, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used. 

TO WHO THIS POLICY APPLIES

This Privacy Notice specifically pertains to the personal information we gather as a controller from:

1. Individuals who visit our Website (“Website Visitors”).
2. Individuals who purchase products in our Website  (“Users”).

INFORMATION WE COLLECT

We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may collect the following information: 

1. Personally Identifiable Information – Name, Age, and Address.
2. Contact Information – Email ID and Mobile Number
3. Account Details – User Name, Password, Products your purchase.
4. Social Media Profile, if they are linked to your profile in our Website.
5. Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Website or not), which URL you next go to (whether this URL is on the Website or not), your computer or device browser information, and other information associated with your interaction with the Website
6. Details of Website usage for analytics – How often you use our Website, Which content, pages and application screens you go to and which features you use, Your use of your account,  when you are active on your account, devices used to access your account, country from which you access your account.

This privacy policy also applies to data we collect from users who are not registered as members of this Website, including, but not limited to, browsing behavior, pages viewed etc. 

HOW WE COLLECT PERSONAL INFORMATION

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request us to elucidate the purpose of the collection of said personal information, pending the fulfilment of which you shall not be mandated to disclose any information whatsoever. 

We will collect and use your personal information solely to fulfil those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned. 

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We obtain personal information from various sources. We do this in three main ways:

1. You provide some of it directly – When you use our website, we collect information from you in a number of ways. For instance, we ask you to provide your name and email address to register and manage your Account. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. You might also provide us with information in other ways, including by responding to surveys, submitting a form.
2. We record some of it automatically when you use our Website – When you use our website, we collect information about your activity on and interaction with the Website, such as your IP address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices. 
3. We receive some of it from third parties (like when you register for an account using a Third Party Service, or when you make payments to us using our payment processor).

OUR USE OF YOUR INFORMATION

Personally Identifiable Information.

We handle this information to offer our services and facilitate your experience, including tasks such as registering and managing your account to ensure the proper functioning of our Website Additionally, we may process this information to monitor and enforce compliance with our Terms of Use. This includes investigating potential breaches or infringements to maintain a safe and friendly environment for all users.

Contact Information

We also use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. We may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to support@handyhems.com  

Account Details

We may use this information to deliver personalized services to you. This involves utilizing your location details to ascertain your language preferences or present accurate date and time information. Additionally, we employ cookies and similar technologies for tasks like remembering the most recently edited of Your Sites.

We also use this information to examine and understand how users access and utilize the Website, assess and enhance our Website (including the creation of new products and Website and the management of our communications), and assess and measure the effectiveness of our advertising. Typically, we carry out these tasks based on anonymous, pseudonymized, or aggregated information that does not directly identify you. For instance, if we discover that a significant number of users of Paid Website utilize a particular integration or feature, we might consider expanding on that integration or feature.

EXTERNAL LINKS ON THE WEBSITE

The Website may include hyperlinks to other websites or resources. We have no control over any other Website or resources or contents available on these other Websites, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, Website/Website or other materials on or available from such Website or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, Website or other materials on, or available from, such Websites. These external third-party Websites and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter their Website and review its privacy policy.

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. By continuing to browse the site, you are agreeing to our use of cookies. Cookies contain information that is transferred to your computer’s hard drive. You can set your browser to refuse all or some browser cookies, or to alert you when Websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. A list of the type of cookies we use is as follows;

1. Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing Website.
2. Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
4. Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third-parties for this purpose.

Please note that third-parties (including, for example, advertising networks and providers of external Website like web traffic analysis Website) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

YOUR RIGHTS

Unless subject to an exemption, you have the following rights concerning your data: 

1. The right to request a copy of your data which we hold about you; 
2. The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
3. The right to withdraw Your consent to the processing at any time;
4. The right to object to the processing of personal data;
5. The right to complain about a supervisory authority. 
6. The right to obtain information as to whether personal data are transferred to a third country or an international organization.

Where you hold an account with any of our Website, you are entitled to a copy of all personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.

COMPLIANCES

1. This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Use and practices for access and usage of any functional Website.
3. This legal document is published in accordance with the provisions of Digital Data Protection Act 2023.

CONFIDENTIALITY

You further acknowledge that the website may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed Website, and you retain sole discretion to seek for discontinuation of such communications at any point in time. 

OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others. 

OUR DISCLOSURE OF YOUR INFORMATION

We might reveal your personal data in the following ways:

1. Our Group, Subcontractors: We maintain the confidentiality of your personal data but may disclose it to any member of our corporate group, our personnel, or subcontractors as far as reasonably necessary for the purposes outlined in this Policy. This disclosure is based on the legal foundation of fulfilling our obligations under our contract with you or our legitimate interests in outsourcing specific functionality to subcontractors or corporate group members.
2. Government Authorities: We may disclose your personal data to the extent required by law, including government bodies and law enforcement agencies. This includes instances related to legal proceedings or prospective legal proceedings and is done to establish, exercise, or defend our legal rights, such as providing information for fraud prevention. In each case, we make these disclosures based on our legal obligations.
3. Potential Acquirers or Investors: In the event of a merger, acquisition, or sale of all or part of our business or assets, the personal data we hold may be shared. This sharing is based on the legitimate interests of us, our shareholders, customers, and other parties involved in a transaction, unless these interests are outweighed by prejudicial impacts on you.
4. Enforcement: We may disclose your personal information to third parties to enforce or apply the terms of agreements, investigate potential breaches, or protect the rights, property, or safety of us, our personnel, customers, or others. This disclosure is made based on our legitimate interests in ensuring our Website are used lawfully and in accordance with our policies, and in ensuring the rights of others are not negatively impacted by the use of our Website.
5. Suppliers and Service Providers: We may engage various suppliers and service providers to operate our business.
6. Additionally, we may include links to third-party functionality, apps, or websites. These third-party functions, apps, or websites have their own privacy policies, and we advise reviewing them. We do not assume any responsibility or liability for the privacy practices of such third parties, and your use of their Website is at your own risk.
7. Advertising. We share personal information with third parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness. 

ACCESSING, REVIEWING AND CHANGING YOUR DATA

You can review and change the information you submitted except Email ID. An option for facilitating such change shall be present on the Website and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted over the Internet. 

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login/OTP related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised. You can notify any suspicious activity via through an email to be sent to support@handyhems.com  

SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.

AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be on the Website. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Website. 

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our Website at any time, please email to support@handyhems.com  

CONTACT US

If you have any questions or concerns regarding this privacy policy, you should contact us at

HANDY HEMS (OPC) PRIVATE LIMITED

House no. 133, Sector 1 Sanjay Nagar, Sanjay Nagar, Jammu, Jammu, Jammu and Kashmir, 180010

support@handyhems.com